At AJ AIR CUSHION, we want you to feel confident when purchasing our air seat cushions. If your order is not right, please review the policy below and contact us so we can help.

Return Window

Returns may be requested within 30 days of the delivery date. Customers may reasonably try the product during this period. To qualify for a return, the item must be clean, undamaged, free from stains or odors, and returned with its original packaging and accessories.

Non-Returnable Items

For hygiene and product safety reasons, items showing excessive wear, stains, odors, washing, alteration, misuse, or damage may not be accepted for return. Final sale items, clearance items, and gift cards are not eligible for return unless required by law.

How to Start a Return

To request a return, please email support@cushion-air.com with your order number, the item you wish to return, and the reason for return. Please do not send items back before receiving return instructions from our support team.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking confirmation.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will review the issue and provide the appropriate resolution.

Refunds

Once your return is received and inspected, we will notify you whether the refund is approved. Approved refunds will be issued to the original payment method. Please allow 5-10 business days for the refund to appear on your statement, depending on your payment provider.

Complimentary Gifts

If a qualifying order is returned for a refund, any complimentary gift included with that purchase must also be returned. If the complimentary gift is not returned, its stated promotional value may be deducted from the refund where permitted by law.

Exchanges

If you would like a different color or style, please contact us first. Exchanges are subject to product availability and item condition.

Contact Us

If you have questions about a return or refund, please contact us at support@cushion-air.com.

Last Updated: September 2026